Privacy Policy

This privacy policy discloses the privacy practices for this website. This privacy policy applies solely to information collected by this web site. It will notify you of the following:

  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  2. The security procedures in place to protect the misuse of your information.
  3. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent any personally identifiable information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your personally identifiable information with any third party outside of our organization, except to fulfill your request, e.g. if you place an order with us. We can share your non-personally identifiable information with others to improve our website and marketing efforts.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.


We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.


We share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.


We request information from you in order to open an account on our website. To use our My Account features, you must provide contact information (like name and email address. We may use this information to keep you informed of our products, services, events and promotions. We will not sell or rent any personally identifiable information to anyone. We will only use this information in accordance with this Privacy Policy.


We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.


This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.


Our Privacy Policy may change from time to time and all updates will be posted on this page.

If you feel that we are not abiding by this privacy policy, you should contact us immediately.

Refund & Exchange

Refunds and exchanges on inventory items will be issued within 30 days from the date of purchase on items that are in the original condition, unused, and unworn. If jewelry has been altered (sized or modified) a modest restocking fee may be applied. Finace sales,  personalized itmes, speical orders and custom made items may not be returned. If you ordered online and wanting to return, you will be required to pay for the return shipping label. 

Layaway Policy

Layaways require a 20% down payment for the stock inventory. Monthly payments are required and layaways should be paid in fill within six months. Speical orders or custom made items may require 50% deposit with monthly payments not to exceed six months. If layaway is cancelled, payments will be kept on account as a store credit for future purchases. 

Service & Cleaning

Pugh's Desigenr Jewelers will clean and check your purchase anytime free of charge. We recommend this to be done at least twice a year. 


We do not accpet any responsibility for clarity enhanced diamonds or gemstones treatments damaged during repairs. Repairs on items purchased elsewhere have a thirty day warranty that we preformed the work to the customers satisfaction. We may not be able to guarantee some repairs, which will be stated to the customer. 

Shipping Policy

 Pugh's Designer Jewelers offers free insured shipping on qualifying orders within the U.S.A. 

If your order is less than $100 plus tax it will be $10.00 shipping fee applied.

If your order is greater than $100 not including tax shipping will be free. 

Shipping will be through USPS. Priority mail. 

If your jewlery item is in our current stock, we will ship the item within 1-3 business days. 

If you item is made to order or we have to order the item from a designer wait time could be up to 3-6 weeks then we would ship. 

If you have any other questions regarding shipping methods or want to upgrade your shippping method, please call us at 1.740.344.9259

* Please Note that U.S.P.S priority mail shipping refers to the shipping method once your order is processed. Orders may still take up to 10 days to be delivered to you as the ordering process can vary depending on the item being purchased.